Refund Policy
Legal Disclaimer
At Baku Appliance Repair and Maintenance LLC, we strive to provide excellent service and customer satisfaction. Our refund policy is designed to ensure transparency and fairness in cases where a refund is requested. Please review the following policy to understand the terms and conditions under which refunds may be granted.
Refund Eligibility
Refunds are considered under the following circumstances:
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Service Cancellation: If you cancel a service appointment by giving at least 3 (three) business hours’ notice from the start of your appointment, a full refund will be issued, minus any applicable service fees.
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Unfulfilled Service: If we are unable to perform the agreed-upon service due to factors beyond our control, you are eligible for a full refund of any payments made.
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Service Dissatisfaction: If you are not satisfied with the service provided and have given us an opportunity to address the issue (within the 90-day warranty period), a partial or full refund may be issued based on the resolution of the matter.
Non-Refundable Situations
Refunds will not be provided under the following conditions:
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Service Already Performed: Refunds are not available for services that have been completed and for which the work has been performed as agreed.
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Service Disputes: If the service issue is not covered by our warranty or is due to factors not related to the service performed by us, a refund will not be issued.
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Third-Party Parts: If parts supplied by you or a third party are involved and cause the issue, refunds will not be issued.
How to Request a Refund
To request a refund, please follow these steps:
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Contact Us: Call us or email us to initiate your refund request.
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Provide Details: Include your service receipt, a description of the issue, and any relevant information related to your refund request.
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Review Process: We will review your request and determine the eligibility based on the information provided and our policy terms.
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Refund Issuance: If your refund request is approved, we will process the refund to the original payment method used. Refund processing time may vary depending on your payment provider.
Refund Processing Time
Refunds are typically processed within 5 to 10 business days from the date of approval. Please note that the time required for the refund to appear on your account may vary based on your financial institution.
Updates to the Refund Policy
Baku Appliance Repair and Maintenance LLC reserves the right to modify this refund policy at any time. Any changes will be communicated to customers via our website or other appropriate channels.
Contact Us
For any questions regarding this refund policy or to request a refund, please contact us at admin@bakuappliance.com email address.